Terms of Service

Last Updated: March 16, 2026

Welcome to MyPetCal. These Terms and Conditions ("Terms") govern your use of our website, services, iOS application, and all related features offered at https://mypetcal.com and https://app.mypetcal.com (collectively, the "Service"). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree, you must not use our Service.

Table of Contents

1. Acceptance of Terms

By accessing or using MyPetCal, you confirm that you:

  • Are at least 18 years old, or the legal age of majority in your jurisdiction, or have obtained parental consent to use the Service.
  • Have read, understood, and agree to be bound by these Terms.

If you are using the Service on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Services Overview

MyPetCal provides tools and features for pet management, including but not limited to:

  • Pet profiles with breed, health, and nutrition tracking
  • AI-powered pet image analysis and breed recognition
  • Meal logging, calorie tracking, and food search
  • Personalized meal plans and recipe suggestions
  • Weight and activity monitoring
  • Feeding reminders and wellness check-ins
  • Pet product store (affiliate)

The Service is provided for informational and organizational purposes only and should not be considered a substitute for professional veterinary advice, diagnosis, or treatment.

3. Data Sources & Databases

MyPetCal maintains several proprietary and third-party-sourced databases to power the features of our Service. We are committed to transparency about where our data comes from and how it is used.

Breed & Nutrition Database

Our breed database has been independently researched and compiled by the MyPetCal team based on information from established, authoritative breed registries, including but not limited to:

  • AKC — American Kennel Club
  • FCI — Fédération Cynologique Internationale
  • CFA — Cat Fanciers' Association
  • TICA — The International Cat Association

The breed profiles, physical characteristics, temperament information, and breed-specific nutritional guidance in our database reflect our own curated research drawn from these registries. This database is not AI-generated. It represents dedicated manual research and curation by our team to ensure accuracy and reliability.

Pet Food & Product Nutrition Database

Product nutrition data and food labels available in MyPetCal are sourced from established open nutrition databases, including:

  • Open Food Facts — an open, community-driven food product database
  • FatSecret — a comprehensive food and nutrition database

This data is not AI-generated. Nutrition labels, ingredient lists, and product information reflect data sourced directly from these third-party databases. While we strive for accuracy, we cannot guarantee that all product data is complete, current, or error-free, as this data originates from third-party sources. Always cross-reference with the product's official packaging for critical dietary decisions.

AI-Generated Content (Recipes & Tips)

Pet recipes, feeding tips, and personalised meal suggestions within the Service may be a combination of:

  • Content generated using artificial intelligence (AI) based on our nutrition database, and
  • Curated recommendations drawn from our proprietary breed and nutrition research.

Where AI is involved in generating content, it draws on the structured data in our database rather than producing purely ungrounded output. However, AI-generated content may still contain errors or may not be appropriate for every individual pet. Always consult a qualified veterinarian before making significant changes to your pet's diet or health routine.

Personalisation Through Your Data (RAG Model)

MyPetCal uses a proprietary AI personalisation system built on Retrieval-Augmented Generation (RAG) technology. This means that the data you log within the app — including meal entries, portion sizes, health notes, weight records, and activity logs — is used to build a contextual profile for each of your pets.

The more consistently you log information about your pet, the more personalised the tips, meal recommendations, and recipes generated by the Service become. Over time, the AI draws on your pet's specific history rather than relying solely on general breed or nutrition data, resulting in suggestions that are increasingly tailored to your individual pet's needs and preferences.

By using the Service and logging data, you acknowledge and agree that:

  • Your logged pet data (meal logs, health notes, activity entries, and similar inputs) is used to personalise AI-generated recommendations within your account.
  • This data is processed to improve the relevance and accuracy of content served to you personally. It is not used to train general AI models shared across unrelated users.
  • You can delete your account and all associated data at any time as described in Section 7. Deletion will remove your pet's personalisation history.

Personalised recommendations are still AI-generated and remain subject to the same limitations described above. They do not constitute veterinary advice. Always consult a qualified veterinarian before making significant changes to your pet's diet or health routine.

Accuracy & Limitations

While we take care to maintain accurate and up-to-date information across all our databases, MyPetCal makes no warranties regarding the completeness or accuracy of data sourced from third parties. Data from Open Food Facts, FatSecret, and breed registries may be updated independently of our Service. We are not responsible for inaccuracies originating from these external sources.

4. User Accounts

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, up-to-date, and complete information during registration.
  • Keep your login credentials confidential and secure.
  • Notify us immediately of any unauthorized access to your account.

You are solely responsible for all activities conducted under your account. MyPetCal will not be liable for any loss or damage arising from your failure to maintain the security of your account.

5. Prohibited Activities

When using MyPetCal, you agree not to:

  • Violate any applicable laws or regulations.
  • Provide false or misleading information.
  • Use the Service for any fraudulent or illegal purposes.
  • Interfere with the operation of the Service, including introducing viruses, malware, or harmful code.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Share, sell, or transfer your account to another person without our prior written consent.
  • Scrape, harvest, or collect data from the Service by automated means.

We reserve the right to terminate or restrict access to your account if you engage in prohibited activities.

6. Fees, Subscriptions & Auto-Renewal

MyPetCal offers both free and paid subscription tiers (e.g., "Pro" plan). If you choose to subscribe to a paid plan:

Pricing & Billing

  • The current subscription price and billing frequency (monthly or annual) will be clearly displayed before you confirm your purchase.
  • For web subscriptions, payment is processed by Stripe. For iOS App Store subscriptions, payment is processed by Apple.

Auto-Renewal (Important)

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date.

  • iOS App Store: Your subscription will auto-renew unless you turn off auto-renewal at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your Apple ID Account Settings. Your account will be charged for renewal within 24 hours prior to the end of the current period.
  • Web (Stripe): You can cancel your subscription at any time from your Account Settings page or by contacting support. Cancellation takes effect at the end of the current billing period.

Free Trial

If a free trial is offered, it will convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. Any unused portion of a free trial is forfeited when you purchase a subscription.

Refunds

  • iOS App Store purchases: Refunds are handled by Apple. Contact Apple Support to request a refund.
  • Web (Stripe) purchases: Contact us at support@mypetcal.com within 14 days of purchase to request a refund.

7. Account Deletion

You have the right to delete your account and all associated data at any time:

  • In-App: Go to Account Settings → scroll to the bottom → tap "Delete Account" → confirm.
  • By Email: Send a request to support@mypetcal.com with the subject "Account Deletion Request."

Account deletion is permanent and cannot be undone. All your data including pet profiles, meal logs, health records, photos, and preferences will be permanently deleted within 30 days. For details on what data is deleted, see our Privacy Policy.

Important: Deleting your MyPetCal account does not automatically cancel active subscriptions. If you subscribed via the iOS App Store, you must also cancel your subscription in your Apple ID Account Settings to avoid future charges.

8. Intellectual Property

All content on MyPetCal, including but not limited to text, images, logos, software, and design, is the property of MyPetCal or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. You may not copy, distribute, modify, or create derivative works based on our content without prior written permission.

10. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without any warranties, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Availability or reliability of the Service

We do not guarantee that the Service will be error-free, uninterrupted, or free from harmful components. It is your responsibility to seek medical advice from professionals and official sources. Any recommendations on this website or app are for reference and educational purposes only.

11. Medical, Recipes, and Nutrition Disclaimer

Informational Purposes Only

All medical advice, recipes, nutrition tips, AI-generated recommendations, or other pet-related information provided through the Service are for informational purposes only. This content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions about your pet's health, diet, or medical condition.

No Veterinary-Client Relationship

Your use of the Service does not create a veterinary-client relationship. The information provided is general in nature and may not apply to your pet's specific needs.

AI-Generated Content

Some features of MyPetCal use artificial intelligence to generate meal plans, recipes, nutrition recommendations, and breed analysis. AI-generated content may contain errors or inaccuracies. You should always verify AI-generated recommendations with a qualified veterinary professional before implementing them.

Where AI is used, it draws on our curated breed and nutrition database (sourced from established registries and open nutrition databases as described in Section 3) to inform its output. This means AI-generated content is grounded in structured, researched data — but it remains general in nature and may not account for your individual pet's unique health circumstances.

Recipes and Nutrition Information

Recipes and nutrition recommendations may be a combination of AI-generated suggestions and content drawn from our proprietary nutrition database. They are general in nature and may not be suitable for all pets. Each pet has unique dietary needs depending on breed, age, size, health conditions, and activity level. Consult your veterinarian before implementing dietary changes.

Liability Disclaimer

To the fullest extent permitted by law, MyPetCal disclaims all liability for any damages arising from your reliance on medical, nutritional, or AI-generated information provided through the Service.

Emergency Situations

If your pet is experiencing a medical emergency, do not rely on this Service for guidance. Contact your veterinarian or an emergency animal hospital immediately.

12. Limitation of Liability

To the maximum extent permitted by law, MyPetCal and its affiliates, officers, employees, and licensors will not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or use arising out of your use of the Service

In no event will our total liability exceed the amount you paid to use the Service in the 12-month period preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless MyPetCal, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of:

  • Your use of the Service
  • Your violation of these Terms
  • Your infringement of any third-party rights

14. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in activities that harm the platform or its users.

Upon termination, your right to use the Service will cease immediately. You may delete your account and data as described in Section 7. Any provisions of these Terms that by their nature should survive termination will remain in effect.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. You agree that the exclusive jurisdiction and venue for any disputes arising from or related to these Terms shall be the state or federal courts located in New Castle County, Delaware (Wilmington).

In the event of a dispute, you agree to first attempt to resolve it informally by contacting us at support@mypetcal.com.

16. Apple App Store Terms

The following additional terms apply when you access the Service through the iOS App Store:

Acknowledgment

These Terms are between you and MyPetCal only, and not with Apple Inc. ("Apple"). MyPetCal, not Apple, is solely responsible for the Service and its content.

Scope of License

The license granted to you for the iOS application is limited to a non-transferable license to use the application on any Apple-branded product that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

Maintenance and Support

MyPetCal is solely responsible for providing maintenance and support services for the iOS application. Apple has no obligation to furnish any maintenance or support services.

Warranty

MyPetCal is solely responsible for any product warranties, whether expressed or implied by law. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the application. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application.

Product Claims

MyPetCal, not Apple, is responsible for addressing any user or third-party claims relating to the iOS application or your possession and use of the application, including but not limited to: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

Intellectual Property Claims

In the event of any third-party claim that the iOS application or your possession and use of the application infringes that third party's intellectual property rights, MyPetCal, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Third-Party Beneficiary

You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Developer Contact

If you have any questions, complaints, or claims regarding the iOS application, please contact MyPetCal at support@mypetcal.com.

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting on this page with an updated "Last Updated" date. For material changes, we will provide notice via email or an in-app notification. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

18. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision will not be deemed a waiver of such rights.

These Terms, along with our Privacy Policy and Security pages, constitute the entire agreement between you and MyPetCal regarding the use of the Service.

19. Contact

For questions about these Terms:

Back to top